Frequently Asked Questions
- What time is check in and check out?
- Check in: from 1:00 p.m. Check out: before 12:00 p.m.
- Can I leave the room late?
- The whole day will be charged.
- Can I choose the type of bed in my room? (Large bed – two beds)
- Depending on the type of room there is a double bed or twin beds.
- Do the rooms have a balcony or terrace? Can I reserve one?
- Only the suite has a terrace, the apartments have a balcony.
- Are there non-smoking rooms?
- Yes.
- How many storeys does the building have? Is there a lift?
- There are 6 floors. Lift (elevator) until 5th floor.
- Is there air conditioning in the rooms? Does it work all year round?
- Yes.
- Is your hotel adapted for the handicapped?
- No.
- Can you keep my luggage when I leave the room?
- On check-out day with no charge. For luggage left for more than 1 day there is an additional charge.
- Is there a safe place to park my car? How much does it cost?
- Parking of Santa Ana (discount for guests of the aparthotel).
- Does the hotel have an Internet or e-mail terminal for guests?
- No.
- Do you have high-speed internet in the room for my portable computer? Is it wireless?
- Yes, broadband Internet connection with MODEM (several rates).
- Do you have a quiet, romantic room? How can I reserve it?
- Suite.
- What languages are spoken in Reception?
- Spanish, English.
- How far are you from the Puerta del Sol?
- 350 m.
- How far are you from the Prado Museum?
- 800 m.
- How much does a taxi from the airport cost? How long does it take?
- 15 Km., around 25 minutes.
- In what kind of a neighbourhood are you?
- Barrio de las Letras, Huertas area.
- I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
- Yes.
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